IMPLEMENTASI SISTEM INFORMASI MANAJEMEN UNTUK PENINGKATAN KUALITAS PELAYANAN RUMAH SAKIT DI RUMAH SAKIT RANDEGANSARI GRESIK

Abstract

The use of information technology has become an important strategy in improving the quality of hospital services. The Hospital Management Information System (SIMRS) can help integrate processes like registration, medical records, medical services, administration, and reporting. Randegansari Husada Hospital is a Class D general hospital located in Driyorejo District, Gresik Regency, East Java. According to the latest data from the Ministry of Health, this hospital has 70 beds, consisting of 3 VIP beds, 10 Class I, 10 Class II, 30 Class III, as well as beds for ICU, NICU, isolation, perinatology, and other services.

The study results show that Randegansari Husada Hospital has implemented an Hospital Information System (HIS) called Khanza, which supports the use of Electronic Medical Records (EMR), especially in outpatient services. The system is used from the registration process to recording patient services. Implementing the information system can improve the speed of administrative work, data accuracy, ease of information retrieval, and report generation. However, optimizing the system still requires support from human resources, technology infrastructure, network stability, and ongoing evaluation. Data from the Ministry of Health's National Quality Indicators shows that in March 2026, Randegansari Husada General Hospital recorded hand hygiene compliance at 80.42%, PPE usage compliance at 81%, patient identification compliance at 81.11%, outpatient waiting time at 80.33%, and patient satisfaction at 0% according to the reported data.