ANALISIS CAPAIAN INDIKATOR MUTU PRIORITAS KEPATUHAN PEMASANGAN GELANG IDENTITAS PASIEN DI RUMAH SAKIT MUHAMMADIYAH LAMONGAN

Meiliya Widati Kasan; Susi Budhi Lestari; Faizatul Ummah

doi:10.62354/jurnalmedicare.v5i3.478

Penulis

Meiliya Widati Kasan Universitas Muhammadiyah Lamongan
Susi Budhi Lestari Rumah Sakit Muhammadiyah Lamongan
Faizatul Ummah Universitas Muhammadiyah Lamongan

DOI:

https://doi.org/10.62354/jurnalmedicare.v5i3.478

Abstrak

The Quality Improvement and Patient Safety Unit (PMKP) is a strategic unit responsible for ensuring the quality of service and patient safety in hospitals. The purpose of this study was to identify quality issues in the PMKP unit of Muhammadiyah Lamongan Hospital and find the causes and ways to improve them. Observations of 106 inpatients showed a waste defect, namely non-compliance with the installation of patient identity bracelets with a percentage of 93.4% of the standard of 100%. Problem priority analysis used the USG method (Urgency, Seriousness, Growth) to determine the main problem. Through fishbone analysis, the causes of the problem were found to be human factors, material methods, and the environment, using PDCA (Plan-Do-Check-Action) for improvement plans. This cycle includes information system improvements, periodic audits, and reminder tools to improve compliance and patient safety culture in the hospital.

Unduhan

Data unduhan belum tersedia.

Kata Kunci:

Patient safety, PDCA, quality improvement, quality of service, wristband identification

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